Frequently Asked Questions

GENERAL

What is Jade?

Jade is an ornamental stone of value, beauty and rarity. The term jade is applied to two different metamorphic rocks that are made up of different silicate minerals: They are jadeite and nephrite.

Where does Jade come from?

Jade are produced across the globe. They come from Sin Jiang, Qinghai, Taiwan, British Columbia island, New Zealand, Russia, USA, Japan, Guatemala, Myanmar etc.

Where is the source of jadeite?

A few countries produce Jadeite. They are Japan, Russia, Guatemala, Northern California & Myanmar. Only those found in Myanmar is of gemstone grade.

How Jadeite Jade was formed?

It crystallizes at pressure of 11-17kbar and temperature of 200-400°C corresponding to the depths of 30-60km in the mantle. High pressure and low temperature formation.

What is Jadeite?

A pyroxene mineral consisting of silicate of sodium and aluminium, occurring in the form of light green monoclinic crystals. It is the tougher and more highly prized variety of jade.

What is the chemical composition of Jadeite?

Sodium Aluminum Silicate (NaAlSi2O6)

What is the hardness of Jadeite?

6.5 to 7 ( Mohs’ scale )

What is the specific gravity of Jadeite?

3.28 to 3.40

What is the Refractive index of Jadeite?

1.65 to 1.66

What are the colours of Jadeite?

Red, Yellow, Green, Lavender, Black, White.

What is Icy Jadeite Jade?

Colourless and very transparent to semi-translucent jadeite jade.

Is there any stones that are resembled to Jadeite?

Yes, they are known as Jade-like minerals and simulants.

What are the type of Jadeite-like minerals and simulants?

  • Serpentine Jade (Xiuyuan Jade, South Jade, Qilian Jade)
  • Aventurine Jade (Indian Jade)
  • Australlian Jade (Chrysoprase)
  • Malaysian Jade (Dyed Quartzite)
  • Dushan Jade (Saussurite)
  • Water Mill Stone (Albite Jade)
  • Green Grossular Garnet
  • Glass

Why are there Jadeite-like minerals and simulants in market?

Because Jadeite is so valuable and so rare. Over the years, dishonest businessmen have subsitituted it with other types of natural “jade” and with artificial glasses that superficially resemble jadeite jade.

What are the different type of Jadeite you can find in market?

  • Type A
  • Type B
  • Type B+C
  • Type C
  • Type D

What is “Type A” jadeite?

Natural jadeite jade without undergoing any artificial treatment, alternation or enhancement. Natural jadeite does not change with the passage of time. It can be preserved forever and wear well.

What is “Type B” jadeite?

Natural jadeite having undergone a process of acid treatment, removed the impurities and impregnated with colloidal silica or resin. Normally, this kind of jadeite will turn out yellow gradually in 3-5 years of time and then the surface colour will come off due to the ageing of resin or colloid. Meanwhile, the composition of inherent texture of jadeite has been destroyed during the acid treatment which affects immediately its durability.

Can “Type B” jadeite be called natural jade?

No, it should be called treated jadeite.

Is “Type B” jadeite durable?

Some manufactures claimed that “Type B” jadeite can last for long time. Recent research found that there are less durable than “Type A” jadeite. The polymer in “Type B” jadeite will wear and tear over the years. Recent research shows that it will last for 10 years but it all depends on the type of polymer used in the manufacturing process.

What is “Type C” jadeite?

Natural jadeite that undergone artificial treatment, plus adding the new pigment substance. Also known as dyed jadeite.

What is “Type B+C” jadeite?

Jadeite that has been impregnated with colloidal silica or resin as well as dye with pigment susbstance.

What is “Type D” jadeite jade?

A thin form of jadeite jade that can be as thin as a piece of paper, with resin fills up from behind to improve the colour and transparency. Because of the actual thickness of the jadeite jade, its so fragile. In the trade, they are known as “Egg shell ” or simply “Doublet”

How do I grade a jadeite?

Right now there is no common system to grade Jadeite in the market - like the 4C system used to grade the diamond. However 4C2T1V model is widely in China and Hong Kong.

  • Colour;
  • Clarity;
  • Cutting;
  • Cracks;
  • Transparency;
  • Texture; and
  • Volume

PAYMENT

What is the mode of payment options

We accept Visa, Master, Amex, Paypal and Wechat as our payment mode. For local customers, we do accept bank transfer using Paynow. For overseas customers, we do accept wire transfer. Please contact us for more information.

All price stated are in SGD(Singapore Dollars).

SHIPPING

What are the shipping methods for local and overseas?

Shipping is free for all local (Singapore) and international orders using standard registered airmail with tracking number via Singapore’s national postal service, which is traceable in most countries around the world. Your purchase will be processed and shipped out on the next business day (excluding Saturday/Sunday and public holidays), once payment is received. Once the item is shipped out, you will receive the tracking number via email notification.
Local (Singapore) Shipping
Your local purchase is delivered by SmartPac, a service by Singapore Post or local express courier service. It will take 3 to 5 business days to reach you. Please contact us for more information after checkout/payment.
International Shipping
It takes about 21 to 42 business days internationally for your order to reach you, subject to freight schedule and customs clearance at your destination country/region. We regret to inform you that any delay at the destination country is outside our control. Please note that local taxes (if any) at your country will be borne by you.
International Express Shipping
Express shipping can be arranged via premium providers such as FedEx and DHL with an additional cost. Please select the appropriate shipping method during checkout.
Free shipping is provided for items value above SGD 1,000.

LABORATORY REPORT

Do you provide laboratory reports?

Our invoice will be the best assurance that our Company can provide for the authentication of all of our natural ‘Type A’ Jadeite Jade Jewellery products. We do provide extra assurance laboratory report from a third-party gemological laboratory in Singapore known as Nanyang Gemological Institute – NGI. A laboratory report from NGI will be provided for item more than SGD$2000/-. If you require an additional report from NGI for item lesser than SGD$2000, there will be an additional charges of SGD$70/- for the report. If your purchase requires a third-party laboratory report by NGI, there will be another 3 to 5 business days before your order is sent out.

RETURN POLICY

Can goods be return?

For all purchase, we offer a return of goods within 7 calendar days upon receipt of purchase, for refund or exchange if the following conditions are met:
  • The item must be unused.
  • The item must be in the same, original condition that you first received.
  • The item must be in the original packaging with the purchase receipt.
Due to hygiene reasons, earrings will not be eligible for return or refund. We reserve the rights to charge you administrative and shipping fees if free shipping has been previously provided for the item. The cost of return shipping shall be borne by the buyer.

How to return?

Please contact us immediately by email. We will provide you the address to ship your items back to us. All return items must be shipped with a tracking number. You can buy shipping insurance if deemed necessary. If the return item is lost or damaged in transit, you will have to bear the responsibility and all associated costs.

REFUND

How to refund?

Once we received the item, the refund is initiated immediately. You will be notified by email if your return is approved. We will refund you in the form of store credits, where you can use to buy other items from our website. There is strictly no cash refund. Refund will not be provided if the item is:
  • >not in its original condition, or
  • damaged, or
  • missing parts for reasons not due to our error (please be careful when handling the jewellery), or
  • returned more than 7 days after delivery.

CUSTOMER EXPERIENCE

WHAT IF THE ITEM RECEIVED IS NOT AS DESCRIBED OR NOT THE SAME AS THE PHOTOGRAPHS ILLUSTRATED?

If our product totally does not meet your expectation, you are welcome to return the item within 7 calendar days upon receipt of purchase. We will refund you in the form of store credits, where you can use to buy other items from our website. There is strictly no cash refund. For more information, please refer to our Return Policy below.

WHAT IF THE COLOUR OF THE ITEM RECEIVED NOT THE SAME AS THE ILLUSTRATED PHOTOGRAPHS?

If the colour of the item appears to be none other than the colour illustrated in the photographs, you are welcome to return the item within 7 calendar days upon receipt of purchase. We will refund you in the form of store credits, where you can use to buy other items from our website. There is strictly no cash refund. For more information, please refer to our Return Policy at the footer below.

WHAT IF THE PRODUCT I RECEIVED IS INCORRECT?

If the product received is incorrect, please contact us immediately by email. We will provide you the address to ship your items back to us. We will reimburse you with the return shipping cost. All return items must be shipped with a tracking number. You can buy shipping insurance if deemed necessary. If the return item is lost or damaged in transit, you will have to bear the responsibility and all associated costs.

DO WE CARRY OUT EDITING OR ENHANCEMENT TO THE PRODUCT’S PHOTOGRAPHS?

We will try our best to illustrate the item to be the same as the original colour as possible so to assist you on the selections. Photographs are taken in natural daylight and 5300K lighting and are non-edited. We do not use any photo editing software to enhance or modify products’ colour. Do note that colour on the photographs may vary from device to device. If you require more photographs or video of the products, please message us!

CAN I DO AN EXCHANGE IF THE ITEM IS A GIFT FOR SOMEONE AND HE /SHE DOES NOT LIKE THE ITEM?

If that is so, you are welcome to return the item within 7 calendar days upon receipt of purchase. Please contact us immediately by email. We will provide you the address to ship the item back to us. The cost of return shipping shall be borne by the buyer. We reserve the rights to charge you administrative and shipping fees if free shipping has been previously provided for the item. The item must be unused, in the same, original condition that you first received. There must be no scratches, marks or blemishes and must not be altered in any way. The item must be in the original packaging with the purchase receipt. We cannot accept a return if any of these indications that it has been used. Due to hygiene reasons, earrings will not be eligible for return or refund. Please request for our authorization before you send back any item.

CAN I DO AN EXCHANGE OF THE BANGLE IF THE SIZE IS TOO SMALL FOR WEARING?

If that is so, you are welcome to return the bangle within 7 calendar days upon receipt of purchase. Please contact us immediately by email. We will provide you the address to ship the item back to us. The cost of return shipping shall be borne by the buyer. We reserve the rights to charge you administrative and shipping fees if free shipping has been previously provided for the item. The bangle must be unused, in the same, original condition that you first received. There must be no scratches, marks or blemishes and must not be altered in any way. The bangle must be in the original packaging with the purchase receipt. We cannot accept a return if any of these indications that it has been used. Please request for our authorization before you send back the item.

WHAT INTERNATIONAL BUYERS NEED TO TAKE NOTE OFF?

Import duties, taxes and charges are not included in the item price and shipping fee. These charges are the buyer’s responsibility. Please check with your country’s custom office to determine these additional costs.

WHAT PRODUCTS ARE AVAILABLE FOR ONLINE PURCHASES?

All products listed on the websites are available for online purchase. However, if you are looking for other products that are not listed, please contact us via email or direct messages through whatsapp at 65-8778-9993.