Shipping is free for all local (Singapore) and international orders using standard registered airmail with tracking number via Singapore’s national postal service, which is trackable in most countries around the world.
Your purchase will be processed and shipped out on the next business day (excluding Saturday/Sunday and public holidays), once payment is received.
Once the item is shipped out, you will receive the tracking number via email notification.
It is buyer’s responsibility to ensure that the address and contact number provided during the checkout is correct.
If no one is at the address, it is buyer’s responsibility to follow up on the shipment with courier company.
Your local purchase is delivered by reputable courier companies. It will take 3 to 5 business days to reach you.
It takes about 21 to 42 business days internationally for your order to reach you, subject to freight schedule and customs clearance at your destination country/region.
We regret to inform you that any delay at the destination country is outside our control.
Express shipping can be arranged via premium providers such as FedEx and DHL with an additional cost. Please select the appropriate shipping method during checkout.
Free shipping is provided for items value above SGD 1,000.
We will not be liable for any additional taxes/duties, or fees that may be incurred for the shipment. We are also not responsible for any delays that may occur during international shipping and customs checks, however we will provide the necessary documents to assist on the shipment.
All items are securely packed and sealed up. Hence, we will not be liable for any loss of shipment, missing items or damaged items during shipping. However, we will provide assistance to follow up on the shipment when such situation occurs.
If your purchase requires a third-party laboratory report by NGI - Nanyang Gemological Institute (Singapore), there will be another 3 to 5 business days before your order is sent out.