Shipping & Delivery

Free Shipping

Shipping is free for all local (Singapore) and international orders using standard registered airmail with tracking number via Singapore’s national postal service, which is trackable in most countries around the world.

Your purchase will be processed and shipped out on the next business day (excluding Saturday/Sunday and public holidays), once payment is received.

Once the item is shipped out, you will receive the tracking number via email notification.

Local (Singapore) Shipping

Your local purchase is delivered by SmartPac, a service by Singapore Post. It will take 3 to 5 business days to reach you.

International Shipping

It takes about 21 to 42 business days internationally for your order to reach you, subject to freight schedule and customs clearance at your destination country/region.

We regret to inform you that any delay at the destination country is outside our control.

International Express Shipping

Express shipping can be arranged via premium providers such as FedEx and DHL with an additional cost. Please select the appropriate shipping method during checkout.
Free shipping is provided for items value above SGD 1,000.

Additional time for lab report

If your purchase requires a third-party laboratory report by NGI - Nanyang Gemological Institute (Singapore), there will be another 3 to 5 business days before your order is sent out.